Support Tickets

Support Tickets

                                                  Support Tickets

• After you log in to your shop dashboard you need to follow a few steps:

   1. Click on the “Tickets” Icon.

- the customer creates a ticket from your online store by clicking on create ticket:

- A new window will show as below:

- After filling the information above the customer will click on save ticket as below:

- That will reflect on the ticket for the store owner as below:

- Here the store owner can take the action need for that ticket by clicking on (edit):

window will show as below to edit the information of the ticket and change the status:

- Also take action for "Detail":

 

- A window will show as below:

- Then you can add the comment and help your customers as below:

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