Ticket Categories

• After you log in to your shop dashboard you need to follow a few steps:

1. Click on the “My Shop” Icon.

2. Then click on the "Ticket Categories" section.

- You can create an unlimited number of support tickets for your customers, and for creating a new ticket category click on “Create Category”.

You can also edit or delete any of the support ticket categories.

- After clicking on "Create category", you can fill in the following data:

1- Title of the ticket.

2- The ticket status is active or inactive.

3- Description of the ticket.

- Finally, click on the "Save Category" icon.